wcbe logo

Content on this page requires a newer version of Adobe Flash Player.

Get Adobe Flash player

maintenance banner
PLEASE ACCESS OUR CUSTOMER PORTAL HERE:

Frequently Asked Questions

We want you to feel 100% satisfied with the system you purchase from us!

That is why we offer the Services and Supplies that keep your system running,
at its best possible performance.

What is your return policy for equipment and peripherals?

  • GIVE US A CALL TODAY
    All equipment and peripheral sales are final. We do not have a return policy for our equipment and peripheral sales. If there is an out-of-the-box factory issue with any equipment, we will work to repair or replace the item.
  • What is your return policy for paper and supplies?

  • GIVE US A CALL TODAY
    We have a very limited return policy for our paper and supplies. We will only accept complete and unused cases at our discretion. Any returns will still be subject to any and all shipping charges. If there is any issue with our supplies, we will work to repair or replace the item.
  • What constitutes an emergency?

  • GIVE US A CALL TODAY
    Any issues that cause your system to suddenly crash or stop working can be constituted as an emergency. Programming, training and small repairs are not constituted as an emergency situation. Please make sure before calling that all cords are plugged in appropriately and securely and that the issue is not a power, internet or credit card issue.
  • What is covered under the maintenance contract?

  • GIVE US A CALL TODAY
    The maintenance contract covers any service provided during normal business hours (Monday through Saturday 8:00am to 5:00pm). We offer full equipment maintenance coverage, phone support only, and software support for a number of systems including any computer-based systems and touch-screen registers. The maintenance does not cover supplies, acts of God, obsolete equipment and repairs resulting from the misuse of equipment. After-hours, emergency and holiday labor (and in some cases shop or on-site service) may be chargeable. Please call the office for more information.
  • How do you ship out your equipment and supplies?

  • GIVE US A CALL TODAY
    All of our shipping is conducted through UPS with daily shipments scheduled for 2:00pm Monday through Friday. Any supply orders placed before 2:00pm will be shipped out the same day. Shipping and handling charges will apply unless stated otherwise.
  • What do I need to provide the technician in order to get started with programming and installation?

  • GIVE US A CALL TODAY
    Generally, we require a copy of your menu and data to begin programming. For larger systems, we will also require a completed new customer questionnaire. As every installation is different, the technicians will instruct you as to what they need to make your system customizable to all your needs.
  • Do you have a demo room?

  • GIVE US A CALL TODAY
    We have a small demo room with a limited supply of the machines we offer but prefer to order brand new equipment straight from the manufacturer when ordered to ensure quality equipment. If you would like to come in to see our demo room, we recommend calling ahead to make sure there is a technician available to speak with you and assess your needs. For demos on any of the computer-based systems, an appointment is required.
  • Where can I find the WCBE service tag?

  • GIVE US A CALL TODAY
    We put our service tags on the right side of the machine in a visible location. We use this number to track purchases, supplies, serial numbers, equipment and any service and maintenance done to your equipment.
  • Can we speak to your customers before purchasing equipment?

  • GIVE US A CALL TODAY
    Absolutely. In fact, we encourage it. We pride ourselves on our excellent service. That’s why we have a section on the company page of our website where you can meet our customers and see what they are saying about us. You can also look us up on all the social media networks for the latest news on WCBE, our customers and resources we think might help make your business run smoothly. A list of references is also available upon request.
  • Contact Us To Find Out More About The Peripherals We Offer!
    Don’t See The Product You’re Looking For?
    Give Us A Call at (909) 390-6460
    Questions? Comments? Feel Free to Contact Us

    casio
    royal
    sam4's
    sharp
    touchbistro
    comcash
    facebook
    linkedin
    twitter
    WEST COAST BUSINESS EQUIPMENT

    (909) 390-6460 Phone
    (909) 390-6464 Fax

    4315 East Lowell Street, Suite #C
    Ontario, California 91761